Shopinmoment hopes that you never have to cancel or return a product. At the same time, we would be there to help you whenever you do so due to certain circumstances. As a first step we are laying out our cancellation and return policy to take care of your hassles.
Cancelling an Order
Any order can be partially or fully cancelled by you within FOUR hours of placing the order. Beyond a period of 4 hours, the order cannot be cancelled. The amount paid by you would be refunded to you after deducting a Processing fee of 2% of your bill value and should reflect in your account in 7-10 working days.
Order was damaged when received
We take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond our control, the items delivered might get damaged in transit. We would be more than happy to replace or cancel your order under such circumstance. We would request you to let us know of the damage within 48 hours of receipt of order by calling us on +91-416-533-767. Please note that all replacement/refund will be initiated only after reviewing the product.
ANY OTHER REASONS FOR CANCELLATION OR RETURN WOULD BE HANDLED ON A CASE TO CASE BASIS
Following shall not be eligible for return or replacement
- Damages due to misuse of product
- Incidental damage due to malfunctioning of product
- Any consumable item which has been used or installed
- Products with tampered or missing seal
- Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered
Damaged Goods policy
We take utmost care to make sure that all products reach you in good condition. However, if you receive a damaged good, report it to customer service within 48 hours from the day of receipt through email at email@example.com with a picture attached.
We will send the product replacement and arrange for a reverse pickup of the damaged product.
For reverse pickup, ensure that the product is handed back in the original packaging and all accessories including the manufacturer’s packaging, if any, is returned
All replacements/ refunds will be initiated after reviewing the damage.
Cancellation of order
Shopinmoment reserves the right to cancel any order without any explanation for doing so, under situation where Shopinmoment is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the Shopinmoment policy or for any other reason. However, Shopinmoment will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund, will be made in reasonable time.